Medical Records Assistant/Receptionist

About This Role

Working closely with the Medical Records Director, the Medical Records Assistant/Receptionist supports administrative tasks and maintains accurate patient records. This role also serves as the first point of contact for visitors, staff, and patients at the front desk, ensuring a warm and professional experience for all. It is ideal for someone with a passion for healthcare administration who enjoys both working behind the scenes and providing excellent customer service.

Responsibilities

• Assist the Medical Records Director with the management and organization of patient records
• Ensure patient information is accurately input and maintained in the electronic medical record system
• Answer phone calls, respond to inquiries, and direct visitors or staff appropriately
• Greet visitors and provide excellent customer service at the front desk
• Perform general clerical tasks such as filing, faxing, and photocopying as needed
• Maintain confidentiality and adhere to privacy regulations regarding patient information (HIPAA compliance)

Requirements

• High school diploma or equivalent; additional administrative or medical office training is a plus
• Previous experience in a healthcare setting, especially with medical records
• Strong organizational and multitasking skills
• Excellent communication skills, both in person and over the phone
• Basic computer proficiency and experience with office software
• Ability to work independently and as part of a team
• Compassionate and professional demeanor when interacting with patients, families, and staff
• Ability to maintain confidentiality and handle sensitive information with discretion

Benefits

• Work in a supportive and collaborative environment
• Opportunity to gain valuable experience in healthcare administration
• Benefits (where applicable)

Important Details

• Schedule: Monday - Friday, 12:30pm - 9:00pm

About the Company

Vineyard Post Acute is a skilled nursing facility.