Medical Receptionist/Medical Assistant

About This Role

This role involves accurately checking patients in and out of a clinic by verifying insurance, collecting payments, and maintaining patient records and accounts. The position focuses on providing positive patient relations and maintaining efficient patient flow.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Requirements

• High School graduate or equivalent
• Previous medical clerical experience preferred
• Basic computer knowledge, e.g., Microsoft Office
• Accuracy and detail orientation
• Positive customer service skills
• Well-groomed appearance
• Clear and articulate phone mannerisms

Benefits

• Flexible schedule
• Health insurance
• Paid time off
• Dental insurance
• Retirement benefit

About the Company

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk-in basis. Its centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine, with each location equipped with an onsite lab and in-house x-ray capability. AFC has pioneered the concept of convenient, patient-centric healthcare, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, and is ranked by Inc. magazine as one of the fastest-growing companies in the U.S.