Medical Receptionist - Medical Assistant

About This Role

This role combines administrative support and front office duties, including reception and general departmental support, with assistance to medical staff. It suits an individual with strong organizational and communication skills who can manage a fast-paced medical office environment.

Responsibilities

• Answer incoming calls on the general office phone, validate member status, and respond to emails or other electronic messages
• Answer questions and refer them to medical staff as needed
• Assist with form completion and refer difficult questions to the medical staff
• Welcome patients and visitors in person or by telephone
• Optimize patient satisfaction, provider time, and room utilization by scheduling appointments
• Keep patient appointments on schedule by notifying the provider of patient's arrival, reviewing service delivery, and reminding the provider of service delays
• Comfort patients by anticipating anxieties and answering questions
• Ensure availability of treatment information for the provider by filing and retrieving patient records
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Collect money for co-pays (clinic specific), reconcile credit cards and cash, tally the cash drawer, and prepare deposits
• Complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties
• Maintain the front reception area in a clean and professional manner
• Stock and re-stock office equipment and work with delivery services to manage outgoing and incoming deliveries
• Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other required information
• Scan and upload forms as necessary
• Maintain confidentiality of patients and their records and maintain HIPAA regulations and protocol
• Perform other duties as assigned or required

Requirements

• High school diploma or general education degree (GED) required
• 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience
• Associate degree in healthcare or a related field preferred
• Proficient in the use of an electronic medical record system
• Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

Benefits

• Excellent written and oral communications skills
• Exceptional customer service skills and ability to promote teamwork
• Ability to build and maintain trusting relationships by approaching all work with integrity and commitment