Medical Receptionist

About This Role

Medical Receptionists are the first point of contact for patients and visitors, responsible for greeting them, completing registration, updating records, collecting payments, and ensuring timely service. This role is ideal for individuals looking to start a career in customer service or the medical field, especially those who enjoy working with people, staying organized, and multitasking.

Responsibilities

• Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone
• Welcome and greet patients to the clinic with a friendly and professional demeanor
• Register patients efficiently, ensuring completion of all required forms with accurate information
• Handle insurance and billing inquiries, providing clear and concise information to patients
• Aid ill or distraught patients as necessary and with available resources
• Collect payments, insurance co-pays, and prescription charges following clinic financial policies
• Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments
• Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment
• Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules
• Assist in scheduling specialist referrals as needed for patient follow-up
• Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by occupational health partners in support of the Employer Services team
• Answer and direct phone calls in a professional and timely manner
• Keep the reception area organized and tidy, creating a welcoming environment for patients
• Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs
• Become familiar with scope of services provided at CMD and costs affiliated with all services
• Navigate and utilize various software systems for reservation scheduling and electronic medical records

Requirements

• High School Diploma or GED
• Proactive and confident communicator (written and verbal): foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients
• Detail-oriented with excellent organizational skills: ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment
• Compassionate, authentic, and patient focused: supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging