This night-shift post on the cardiac ward pairs patient care with mentoring new nurses.
About This Role
Running the front desk and back office operations for a sports and orthopedic acupuncture clinic is the core of this role, working directly with the founder and sole acupuncturist. The position involves managing patient experience, insurance verification, billing support, payments, records, and clinic upkeep. It suits a proactive, detail-oriented individual with medical office experience who is comfortable with technology and eager to contribute to a growing small practice.
Responsibilities
- Manage patient experience from the first phone call to checkout, including scheduling, confirmations, rescheduling, waitlist management, and follow-up
- Perform insurance verification and eligibility checks, confirm patient financial responsibility, and clearly explain costs to new patients
- Provide billing support by submitting claims, collecting copays and balances, maintaining clean records, and making follow-up calls as instructed
- Reconcile daily payments, handle deposits, and maintain accurate cash box records
- Manage paperwork and records, including intake forms, faxing chart notes, processing records requests, handling motor vehicle accident (MVA) and workers' compensation files, and organized filing
- Perform clinic upkeep tasks such as opening and closing procedures, turning over treatment rooms, handling laundry and linens, stocking supplies, swapping water jugs, and keeping waiting areas and bathrooms clean
- Assist with hands-on patient care, such as removing acupuncture needles or cups, after training
Requirements
- Experience with insurance verification in a medical, dental, chiropractic, or physical therapy office
- Accurate and detail-oriented nature, able to spot discrepancies and errors
- Comfortable with technology, including practice management software (training provided), card readers, email, text messaging, spreadsheets, and basic AI tools
- Professional and genuinely warm with patients, able to build rapport and make small talk while managing the schedule
- Able to handle constructive feedback with ease, owning and fixing issues without taking them personally
- Works well independently, a natural problem-solver who seeks answers before asking for help
- Desire to help a small practice grow, comfortable wearing multiple hats and taking pride in solving problems
- Available to work all required shifts: Tuesdays & Fridays: 10:00 AM – 2:00 PM; Wednesdays & Thursdays: 1:00 PM – 6:00 PM; Saturdays: 9:00 AM – 1:00 PM
- At least 2 years of medical office experience
- Proactive, quick-thinking multitasker who can navigate constant interruptions without sacrificing accuracy or patient care