Medical Receptionist

Mont Health Medical is a multidisciplinary healthcare practice providing general practice, occupational medicine, allied health and workplace rehabilitation services.

Our Northgate clinic brings together doctors, nurses, allied health professionals and rehabilitation consultants to provide coordinated care to individuals, employers and insurers.

We are looking for an experienced Medical Receptionist to join our Northgate team and play an important role in the day-to-day running of the practice.

About the Role
This is a hands-on medical reception role suited to someone who is organised, confident, professional and comfortable working in a busy clinical environment.

As one of the first points of contact for our patients, doctors and external stakeholders, you will be responsible for providing a welcoming patient experience while ensuring appointments, billing, documentation and general practice administration are managed accurately and efficiently.

Key Responsibilities

• Welcoming patients and managing front-desk enquiries
• Answering and directing telephone and email enquiries
• Booking, confirming and managing patient appointments
• Managing practitioner schedules and assisting with diary flow
• Processing Medicare, private and third-party billing
• Receipting payments and completing end-of-day administrative tasks
• Managing incoming referrals, reports and clinical correspondence
• Scanning, uploading and maintaining accurate patient records
• Liaising with GPs, occupational physicians, nurses and allied health clinicians
• Communicating with employers, insurers and other healthcare providers where required
• Supporting recalls, reminders and follow-up processes
• Maintaining patient confidentiality and privacy at all times
• Assisting with general clinic administration and ensuring reception areas remain organised
• Supporting the wider team during busy periods and providing reception coverage as required

About You
We are looking for someone who is proactive and comfortable taking ownership of their role. Medical reception can be fast-paced, and priorities can change quickly throughout the day.

You will ideally have:

• Previous medical reception or healthcare administration experience
• Strong communication and customer service skills
• Excellent organisation and attention to detail
• Confidence managing multiple priorities in a busy practice
• Experience with medical practice management software; Best Practice experience is highly regarded
• An understanding of Medicare billing and medical terminology