Medical Receptionist

About the role

Palmyra Skin Clinic is a specialised medical clinic dedicated to the prevention, early detection and treatment of melanoma and non-melanoma skin cancers. The practice provides a wide range of personalised and comprehensive skin cancer services – including skin cancer checks, surgical & non-surgical skin cancer treatment

The position is part-time (2-3 days per week) on a job share basis with the flexibility to cover sick leave and annual leave an essential requirement.

We are looking for someone with experience, exceptional communication skill, ability to multitask and willingness to assist in an efficient and professional manner. Being the first contact for patient on the phone and in clinic, you play a very important role in contributing to positive patient experience by ensuring every visit is smooth, welcoming and efficient.

We are a small tight knit team aiming to provide a harmonious working environment for all team members and providing exceptional skin cancer services to the community of Perth.

Key responsibilities:

• Welcome and greet patients and assist them with enquiries and appointments via phone/email and in person
• Answer and respond to telephone enquiries courteously and professionally at all times
• Book appointments for doctors and nurses
• Check and respond to emails from patients and doctors
• Accurately process billings via Medicare, cash, EFTPOS, and direct bill transactions
• Ensure the accurate and confidential storage & retrieval of patient personal and financial information
• Support the day-to-day operations of the clinic as well as getting the clinic ready in the morning
• Liaise clearly and effectively between patients and doctors/nurses
• Ensure clinic rooms and reception areas are clean, organised and fully stocked

Essentials:

• The role is patient-focused and requires excellent interpersonal, communication and customer service skills to both patients and team members
• Very strong attention to detail when managing documentation, booking appointments and filing
• Strong work ethic, integrity, commitment and enthusiasm to contribute & grow as a team
• Reliable and punctual
• Responsible team player with the ability to multitask and thrive in a fast pace environment
• Positive attitude, flexibility and willingness to help when needed
• Ability to work harmoniously within a team environment
• Very high level of organisational, prioritisation and time management skills
• Strong computer skills including experience with Microsoft Office software such as Word and Excel