Overview
We are a patient-focused Medical Office seeking to staff a Front Office/Receptionist position. Join our dynamic healthcare team as a Medical Receptionist, where your energetic and organized approach will be the first point of contact for patients. We are seeking a dependable team player to be part of this team filled with passionate workers.
Responsibilities
- Greet patients warmly, verify their information, and facilitate check-in processes efficiently.
- Schedule, maintain and update all appointments/procedures as needed.
- Manage multi-line phone systems with professionalism, providing clear and courteous communication to patients and providers.
- Collect and review medical documentation, including insurance information, care plans, and referral forms, ensuring accuracy and completeness.
- Maintain confidentiality of patient records in accordance with HIPAA regulations and clinical confidentiality policies.
- Assist with flow of patients and appointments as necessary.
- Maintain and update physician's call schedule.
- Maintain and review incoming referrals
- Collect payments and process transactions accurately
- Complete FMLA/TDI forms as requested
- Assist with administrative duties such as filing, data entry, and document review.
- Mail supplies/medications domestically and internationally
- Maintain inventory of all charts
- Finalize charts upon completion of treatment cycles.
- Provide exceptional service to patients, addressing their needs and concerns promptly
- Weekend coverage as needed
- Other duties as assigned
Requirements
- Proven experience in a medical office setting or healthcare environment helpful
- Knowledge of health insurance procedures.
- Excellent computer skills including proficiency in Microsoft Office applications for documentation review and administrative support.
- Exceptional customer service skills with the ability to handle phone etiquette professionally across multi-line phone systems.
- Ability to maintain clinical confidentiality policies while managing sensitive patient information accurately.
- Strong organizational skills with clerical experience in filing, documentation review, and office tasks.
- Ability to work efficiently under pressure while maintaining attention to detail in a fast-paced environment.
Pay: $19.00 - $21.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid sick time