Medical Receptionist

About This Role

Managing patient flow and ensuring the smooth operation of the front desk are the core responsibilities of this Medical Receptionist role. You will provide exceptional customer service to patients and visitors in a fast-paced medical office or urgent care setting.

Responsibilities

• Ensure the clinic is ready to open each day by inspecting the facility, launching all necessary computer system applications, and organizing new patient registration packets and mandatory documentation
• Greet patients and provide them with initial paperwork, while also obtaining copies of their insurance and identification cards
• Register patients, update patient records, accurately and timely verify insurance, and check patients out
• Determine, collect, and process patient payments
• Resolve any billing issues or patient collection accounts
• Address any patient needs in a courteous manner, including scheduling follow-up appointments and fulfilling medical documentation requests
• Maintain cleanliness and organization of the waiting area and front desk
• Reconcile daily patient charges (cash, check, credit cards) against system reports and investigate any discrepancies
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain thorough and accurate documentation and patient confidentiality
• Perform other duties and tasks as assigned

Requirements

• High School diploma required
• Excellent customer service skills with a positive attitude and a professional demeanor

Nice to have:

• Associate degree
• 1-2 years of experience in a medical office or urgent care setting
• Proficient in basic computer skills and experience with electronic health records
• Knowledge of medical terminology, insurance procedures and HIPAA regulations

Benefits

• Paid time off
• Flexible scheduling
• Health Insurance
• Retirement benefits

About the Company

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk-in basis. Its state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. With more than 250 clinics and 800 in-network physicians, AFC cares for over 6 million patients a year and is a leading provider of urgent care, accessible primary care, and occupational medicine. It has been ranked by Inc. magazine as one of the fastest-growing companies in the U.S.