About This Role
Serving as the first point of contact for patients and visitors, the Medical Receptionist ensures a welcoming environment while efficiently managing administrative tasks. This role offers an exciting opportunity to contribute to quality healthcare delivery through exceptional front desk support, medical billing, and electronic health records (EHR) management.
Responsibilities
- Greet patients and visitors warmly, providing excellent customer service while managing check-in and check-out procedures
- Schedule appointments using EMR (Electronic Medical Records)
- Verify patient insurance coverage and process payments
- Maintain and update patient records in EHR systems, reviewing documentation for completeness and compliance with HIPAA regulations
- Assist with medical billing processes, including CPT coding, ICD-9/10 coding, and Medicare claims submission
- Answer multi-line phone systems with courteous phone etiquette; address patient inquiries or direct calls to appropriate staff
- Assist doctors and patients with additional administrative tasks that support the doctor and patients
- Assist patients with glasses and contact lens orders
Requirements
- Experience as a Medical Receptionist or in a similar medical office administrative role; clinic experience is highly preferred
- Must be willing to be cross-trained in other areas of the office, such as performing pretests for the doctor, helping patients with glasses and contact lens orders
- Be flexible to changes in duties or tasks that are assigned
- Excellent computer skills, including proficiency in Microsoft Office Suite (Word, Excel) and medical office management software
- Exceptional customer service skills with a friendly phone demeanor; ability to handle high-volume phone communication professionally
- Strong organizational skills with attention to detail in filing, documentation review, and data entry tasks
- Experience working in eyecare (optometry or ophthalmology), dental, or medical offices is advantageous
- High school or equivalent (Required)
Nice to have:
- Bilingual skills
- Spanish
- Farsi/Dari
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Important Details
- Expected hours: 39.0 – 40.0 per week
Application Process
- Why are you applying for this job?