Medical Receptionist

About This Role

This Medical Receptionist position is responsible for accurately checking patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. The role focuses on maintaining patient flow and providing positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Requirements

• High School graduate or equivalent
• Basic computer knowledge, e.g., Microsoft Office
• Accuracy and detail orientation
• Positive customer service skills
• Well-groomed appearance
• Clear and articulate phone mannerisms

Nice to have:

• Previous medical clerical experience

Benefits

• Great small business work environment
• Flexible scheduling
• Paid time off (full-time positions only)
• Health insurance (full-time positions only)
• Dental insurance (full-time positions only)
• Retirement benefit (full-time positions only)

Important Details

• Employment type: PRN (as-needed) position at this time; potential part-time and full-time statuses can be revisited after training period is complete

About the Company

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk-in basis. Its state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF), and has more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year. It has been ranked by Inc. magazine as one of the fastest-growing companies in the U.S.