Medical Receptionist

About This Role

This medical receptionist role involves managing patient communications and administrative tasks for an ophthalmology practice. The position requires a bilingual individual dedicated to providing exceptional eye care and ensuring a positive office experience for patients.

Responsibilities

• Answer and manage incoming phone calls in a courteous and efficient manner
• Schedule, reschedule, and confirm patient appointments
• Verify insurance eligibility, obtain authorizations, and assist with insurance-related questions
• Prepare and maintain accurate patient charts and electronic medical records
• Communicate with physicians and clinical staff regarding urgent patient concerns and scheduling needs
• Collect and update patient demographic and insurance information
• Maintain patient confidentiality and ensure compliance with HIPAA guidelines
• Assist with opening and closing office procedures, including unlocking and securing the office
• Travel between office locations as needed to support daily operations
• Provide excellent customer service while assisting patients with questions and ensuring a positive office experience

Requirements

• Bilingual in English and Spanish
• At least 1 year of experience in a medical receptionist position or similar healthcare setting
• Experience with electronic health record (EHR) systems
• Strong organizational skills with excellent attention to detail
• Ability to multitask and remain professional in a fast-paced environment
• Excellent verbal and written communication skills
• Reliable transportation and the ability to work at any of the office locations as needed
• Willingness to travel: 75%

Nice to have:

• EPIC experience

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off

Important Details

• Expected hours: 20.0 – 30.0 per week

About the Company

This ophthalmology practice serves the San Joaquin and Stanislaus Counties.