Queensland Respiratory Services (QRS) | Auchenflower, Brisbane
Join Queensland's leading provider of respiratory diagnostic services.
Queensland Respiratory Services (QRS) provides a comprehensive range of lung function and allergy testing services across 15 locations throughout Queensland. Supported by the state's largest private respiratory physician group, we are committed to delivering high-quality patient care with kindness, professionalism, and compassion.
We are seeking an experienced and motivated Medical Receptionist to join our team on a full-time basis, commencing as soon as possible. This position is based at our Brisbane clinic within the Wesley Medical Centre, Auchenflower (4066), and is ideal for a person who enjoys working in a fast-paced healthcare environment and takes pride in providing exceptional patient service.
About the Role
Working Monday to Friday during business hours, you will play a key role in supporting our patients, doctors, scientists, and administrative teams. This is a busy and varied position requiring excellent organisational skills, integrity, attention to detail, and the ability to manage competing priorities.
You will work onsite and collaborate with our clinics across Queensland to ensure the smooth day-to-day operation of our reception and administration services.
We receive a high volume of calls as well as face-to-face interactions with patients from various cultures and complex medical history.
Role Responsibilities:
- Answer, screen, and manage high volumes of telephone enquiries.
- Monitor and prioritise voicemail messages and patient communications.
- Coordinate appointments with reception staff, respiratory physicians, nurse coordinators, and scientists.
- Process referrals and schedule appointments using HealthTrack software.
- Welcome patients and assist with registration and documentation requirements.
- Process patient billing, Medicare rebates, and EFTPOS transactions.
- Distribute reports via email and Medical Objects while maintaining accurate record-tracking processes.
- Maintain accurate patient records and documentation.
- Participate in quality assurance activities and departmental meetings.
- Uphold professional standards of conduct, presentation, confidentiality, and punctuality.
- Contribute to a positive, respectful, and supportive workplace culture.
- Comply with all workplace health and safety, privacy, and organisational policies.
- Ability to learn basic medical terminology, particularly pertaining to respiratory conditions.
About You
To be successful in this role, you will demonstrate:
Essential Requirements
- Previous experience in a medical reception, administration, or busy customer service role.
- Strong communication skills, both written and verbal.
- Exceptional customer service skills with the ability to build rapport with patients from diverse backgrounds.
- Excellent organisational and time management skills.
- The ability to work independently and remain calm under pressure.
- Strong attention to detail and a high level of professionalism and integrity.
- Availability to work full-time, Monday to Friday during business hours.
- The ability to commence employment in the near future.
Desirable
- Experience working in medical or allied health environments.
- Knowledge of medical terminology, particularly respiratory-related terminology.
- Experience using HealthTrack or other medical practice management software.
Why Join QRS?
- Be part of a respected healthcare organisation making a meaningful difference to patients' lives.
- Enjoy a supportive, inclusive, and collaborative team culture.
- Receive ongoing training and development opportunities.
- Work alongside experienced healthcare professionals in a rewarding healthcare setting.
- Convenient location directly opposite Auchenflower train station.
- Access to nearby cafés and hospital parking.
- Opportunity to accrue Time Off in Lieu (TOIL).
How to Apply
We anticipate receiving a high volume of applications and encourage interested candidates to apply promptly.
Please submit your:
- Current Resume
- Cover Letter outlining your relevant experience and availability to commence
For further information regarding the position, please contact:
Caitlin O'Halloran
cohalloran@qldrespiratory.com.au
Dan Barnes
dbarnes@qldrespiratory.com.au
Phone: [(07) 3607 5194](tel:(07) 3607 5194)
Website: www.qldrespiratory.com.au
Application questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- Do you have experience in administration?
- Do you have customer service experience?
- Which of the following medical practice management software do you have experience with?
Applications from candidates with proven administration experience, strong customer service skills, and the ability to thrive in a fast-paced healthcare environment will be highly regarded.
