Medical Receptionist

About the role

Thames Medical Centre Ltd is seeking a dedicated and professional Medical Receptionist to join our team in Thames Waikato on a full-time basis. In this pivotal role, you will be the first point of contact for our patients, providing exceptional customer service whilst managing the administrative demands of a busy medical practice. As a Medical Receptionist, you will play an essential part in ensuring our practice operates smoothly, contributing directly to patient satisfaction and the efficient delivery of healthcare services.

What you'll be doing

• Greeting patients in a warm and professional manner, ensuring they feel welcome and valued upon arrival
• Managing patient appointments, scheduling consultations, and maintaining accurate records using practice management systems
• Processing patient registrations and handling admission documentation with attention to detail and confidentiality
• Answering and directing telephone enquiries in a courteous and efficient manner
• Collecting patient fees, processing payments and managing financial transactions according to practice procedures
• Maintaining confidentiality and complying with health information privacy regulations at all times
• Coordinating with clinical staff to ensure smooth patient flow and efficient practice operations
• Managing waiting areas, ensuring they are clean, welcoming and well-stocked with necessary materials
• Handling administrative tasks including filing, data entry, and correspondence
• Assisting with practice queries and providing information about services, hours and facilities

What we're looking for

• Previous experience working as a receptionist in a medical, healthcare or similar professional environment
• Strong organisational skills with the ability to manage multiple tasks and priorities in a fast-paced setting
• Excellent communication skills, both written and verbal, with a professional and friendly demeanour
• Proficiency in using computer systems and medical practice management software (training provided for specific systems)
• Ability to handle sensitive information with discretion and maintain patient confidentiality
• Customer service excellence with genuine empathy and patience when dealing with patients
• Attention to detail and accuracy in record-keeping and data entry
• A flexible and cooperative approach to working within a team environment
• Basic numeracy skills for handling cash and processing transactions

What we offer

At Thames Medical Centre Ltd, we are committed to creating a supportive workplace where our team members can flourish. We offer a positive and collaborative team environment, and the opportunity to make a meaningful difference in patients' lives. We provide ongoing professional development opportunities to support your career growth and a commitment to staff wellbeing and work-life balance.