About This Role
The Medical Receptionist is the first point of contact for patients and visitors, providing exceptional customer service while managing a wide range of administrative and clinical support tasks. This role ensures smooth clinic operations, accurate documentation, and a welcoming environment for all, contributing to patient care excellence.
Responsibilities
- Greet patients warmly, verify their information, and assist with check-in procedures using Electronic Health Record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
- Schedule appointments efficiently, coordinate follow-up visits, and manage clinic calendars to optimize patient flow
- Collect and process medical payments and insurance claims using medical billing systems; ensure accurate coding with CPT, ICD-9, ICD-10 codes and adherence to HIPAA regulations
- Review and update medical records, ensuring compliance with clinical confidentiality policies and maintaining precise documentation review practices
- Handle phone communication with professionalism, providing clear information about clinic services, appointment details, and insurance inquiries while demonstrating excellent phone etiquette
- Manage electronic health records (EHR) and other health information management tasks with proficiency in Microsoft Office and office management software
- Support clinical staff by preparing care plans, verifying insurance coverage such as Medicare, and assisting with medical administrative support duties
- Maintain a clean and organized front desk area, file patient records securely, and perform basic clerical tasks including filing, typing (including 10 key typing), and data entry
Requirements
- Extensive experience with EMR/EHR systems such as Epic, Meditech, Athenahealth or eClinicalWorks; familiarity with electronic health records management is essential
- Strong knowledge of medical terminology, medical coding (ICD-9/ICD-10), CPT coding, and medical billing processes
- Proficiency in health insurance procedures including Medicare claims processing and understanding of health insurance policies
- Excellent customer service skills paired with professional phone etiquette; bilingual abilities are highly valued to serve diverse patient populations
- Demonstrated clerical experience in a healthcare setting; ability to manage multiple tasks efficiently in a fast-paced environment
- Knowledge of clinical confidentiality policies compliant with HIPAA standards; attention to detail in documentation review is crucial
- Computer skills including Microsoft Office Suite; familiarity with EMR/EHR software platforms is required
- Strong organizational skills for scheduling and office management are essential
Nice to have: