Medical Receptionist

About the role

Riverina Rheumatology is a new solo specialist rheumatology practice in central Wagga Wagga. You will be working in a medical reception role supporting Dr Elaine Ng and the practice. Consulting days range from two to four days a week, Monday to Thursday, 8:00am-5:00pm. No weekends, no evenings, no on-call. The practice is open to full-time, part-time or casual arrangements and will adjust the role and hours to suit the right candidate.

Key responsibilities

• Welcoming patients and attending them on arrival and departure
• Preparing and turning over consulting rooms on clinic days
• Answering phones and emails, and responding to enquiries from patients and doctors
• Processing referrals and booking appointments
• Filing clinical results as they are received
• Managing the appointment book, waiting list and cancellations
• Raising accounts, processing payments and supporting Medicare and health fund billing
• Keeping patient records accurate and confidential
• Actioning tasks from the physician and supporting the practice manager

About you

• Previous medical reception experience is preferred but not essential
• Clear, warm communication in person, on the phone and in writing
• The ability to juggle a ringing phone, an arriving patient and an urgent email at once
• Real attention to detail — in a medical setting, small errors matter
• Initiative, and the ability to see what needs doing without being asked
• Reliability and punctuality
• Discretion and a serious commitment to confidentiality
• Sound computer literacy. Experience with Gentu and Microsoft 365 is an advantage
• Right to work in Australia
• National Police Check
• Immunisation in line with NSW Health requirements for healthcare workers

About us

Riverina Rheumatology is a new solo specialist rheumatology practice in central Wagga Wagga. We opened in July 2026 and we're building our team. Dr Elaine Ng is the Riverina's locally based rheumatologist. Until now, patients across the Murrumbidgee have waited months to see a visiting specialist, or travelled to Sydney or Melbourne. This practice exists to change that — which means the work you do here has a direct effect on people who have often waited a long time for care.

Benefits

• A small, supportive team where you won't be a number
• Full induction and ongoing training with our practice manager
• Free on-site parking
• The chance to help shape a new practice rather than inherit someone else's systems