Medical Receptionist

About the role

Provide a professional, welcoming first point of contact for patients, referrers and other healthcare providers. You will manage incoming communications, schedule appointments, register patients, process referrals, liaise with healthcare organisations, manage clinical documentation, process billing, and support theatre bookings. You will maintain patient confidentiality and work closely with doctors and administrative staff to ensure the smooth day-to-day running of the practice.

Key responsibilities

• Provide a professional, welcoming first point of contact for patients, referrers and other healthcare providers
• Answer and manage incoming phone calls, emails and patient enquiries efficiently and courteously
• Schedule and manage patient appointments, including new consultations, reviews, procedures and telehealth appointments
• Register new patients and maintain accurate patient demographics and records
• Process referrals and ensure required documentation is received and correctly recorded
• Liaise with hospitals, GPs, specialists, allied health providers and other healthcare organisations
• Manage correspondence, scanning, filing and distribution of clinical documents
• Process Medicare and private billing, payments, receipts and basic account enquiries
• Assist with theatre/procedure bookings and associated administrative requirements where required
• Follow up outstanding paperwork, referrals, forms and patient requirements

About you

• Excellent communication and interpersonal skills, both over the phone and face-to-face
• A warm, professional and patient-focused manner
• Strong attention to detail and accuracy
• Excellent organisation and time-management skills
• Confidence working with computers and the ability to learn new practice-management systems quickly
• Ability to multitask and prioritise in a busy environment
• Reliable, punctual and committed to the role
• Ability to work effectively both independently and as part of a team
• Discretion and a clear understanding of the importance of patient confidentiality
• Good written English, spelling and professional email communication