About This Role
Managing patient interactions and administrative tasks is at the heart of this role, ensuring smooth operations for the clinic. The Medical Receptionist will handle telephone inquiries, greet patients, manage registration, and process payments, contributing to an efficient and welcoming environment.
Responsibilities
- Answer the telephone, determine the caller's need, and direct calls accordingly
- Greet patients and visitors, determine their needs, and direct them accordingly
- Check patient registration information in the computer at the time of patient appointments
- Update and enter patient registration information as necessary in the chart and computer
- Check that all patient forms are complete
- Scan insurance cards and required forms received
- Give patients token numbers for use of our patient portal
- Answer questions and give information directly or on the telephone within the scope of practice
- Refer all other questions to a specific department as needed
- Refer medical questions regarding patient care or instruction regarding patient preparation to medical staff
- Mail all necessary paperwork for upcoming appointments daily
- Audit charts for the next day's appointments
- Collect all co-pays, deductibles, and past balances as indicated on the insurance card or as documented by billing staff
- Update new insurance information as received
Requirements
- High school diploma or equivalent
- One year of related experience preferred
- Good communication and verbal skills
- Good filing skills
- Knowledge of grammar and spelling
- Medical terminology a plus
- General computer knowledge and typing skills
- Ability to discuss financial problems with patients
- 1 year of customer service experience (Required)
- 1 year of computer skills experience (Required)
- 1 year of medical terminology experience (Required)
Benefits
- 401(k)
- Bereavement leave
- Dental insurance
- Employee assistance program
- Employee discount
- Financial planning services
- Flexible spending account
- Free flu shots
- Free parking
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Important Details
- Schedule: Monday - Friday
- Contract: permanent
About the Company