Medical Receptionist

Responsibilities

• Welcome patients and visitors, providing a friendly, professional and supportive first point of contact
• Deliver exceptional customer service in person and over the phone, ensuring a positive patient experience
• Manage specialist appointments and coordinate complex schedules across multiple specialists
• Process incoming referrals, patient correspondence and clinical documentation relating to sleep studies and lung function tests
• Process Medicare claims and private billing accurately and efficiently
• Collect patient payments, manage transactions and reconcile daily receipts
• Respond promptly to patient enquiries and liaise effectively with doctors, hospitals and allied health professionals
• Provide comprehensive administrative support to doctors and clinical staff to ensure the smooth and efficient operation of the clinic
• Maintain strict patient confidentiality and handle sensitive medical information in accordance with privacy requirements