About This Role
This medical receptionist role involves maintaining the front desk, greeting visitors, managing the waiting room, and handling patient documentation and scheduling. The position requires strong customer service skills and the ability to support clinic operations effectively.
Responsibilities
- Maintain front desk/reception area, keeping it neat and free of clutter and ensuring all necessary supplies are accessible
- Greet visitors entering the clinic, including patients with disabilities and their families, with a positive, helpful attitude and provide superb customer service
- Manage a busy waiting room, ensuring all patients are appropriately checked in, assisting with patient flow and addressing or escalating patient and family concerns or questions, as needed
- For PHC assignments, collect intake and/or other patient documentation for nursing review and update registration information in Electronic Medical Record (EMR)
- Conduct patient insurance eligibility checks at time of appointment to ensure coverage is available/active
- Collect copayments and/or other payments for service from patients, if applicable
- Schedule appointments and follow-up appointments for patients in person or by phone
- Contact patients and/or circles of support to follow-up regarding missed appointments or to confirm upcoming appointments
- Assist Practice Administrator with reviewing daily schedules and contact patients to schedule appointments in available openings to maximize productivity by filling schedules
- Assist with coordination of transportation for patients by making requests to schedule pick-ups and/or drop-offs with transportation services (e.g. Access-A-Ride, ride-share services, etc.) and may dispense MetroCards to eligible patients for authorized amounts, in accordance with applicable processes and procedures
- Participate in quality improvement activities and escalate quality, compliance and/or safety concerns to Practice Administrator, supervisor or other applicable departments in accordance with policies and procedures or as directed by supervisor
- Monitor and respond to emails in a timely manner to answer inquiries from clinic staff or other support departments (e.g. Billing Department), obtain or provide information or receive assignments from supervisor
- Comply with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA)
- Perform all other duties, as assigned
For assignments to Article 16 Clinic, Medical Receptionists will also perform the following duties:
- Answer and screen telephone calls on a multi-line system in a timely and professional manner, handling inquiries, referrals, taking detailed messages and/or directing calls to appropriate parties
