Medical Receptionist

About This Role

This role operates as part of a team with other clinic support staff and healthcare providers, performing a variety of clerical, reception, and administrative tasks. The Medical Receptionist is responsible for managing patient interactions, scheduling, and maintaining patient data.

Responsibilities

• Greet patients, interpreters, and visitors in person and by phone in a prompt, courteous, and helpful manner
• Respond to inquiries, take messages, and provide accurate information regarding schedules and services
• Check in, register, and schedule patients in the practice management system
• Maintain appointment schedule and follow office scheduling policies
• Verify and update all demographic information in the electronic record at each patient visit
• Assist in managing patient flow in a timely and efficient manner
• Coordinate distribution of walk-in and add-on patients appropriately
• Interface with back office regarding walk-in patients, cancellations, recalls, and delays to ensure smooth patient flow
• Assist with insurance eligibility verification
• Receive patient payments, answer or appropriately refer billing questions, and maintain appropriate records of all financial transactions
• Prepare daily bank deposit, reconcile receipts (including cash, checks, and bankcard transactions) assuring accuracy and timeliness of the deposit and ensuring security under cash management and accounting practices
• Order interpreter and transportation services and interface with other outside organizations regarding patient services
• Open and close clinic and reception areas for all business hours
• Maintain work area and reception lobby in a neat and orderly manner
• Maintain adequate inventory of office supplies and clinical forms
• Perform maintenance and troubleshoot operations of office equipment and machines, to include calculators, copiers, fax, printers, etc.
• Assist with other departments when called upon
• Prepare and secure courier bag according to courier schedule
• Receive and research incoming medication refill requests and distribute consistent with current process
• Timely review and completion of tasks as assigned
• Adhere to organizational infection control practices and written plan
• Adhere to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care

Requirements

• Reads, speaks, understands, and writes proficiently in English
• Works independently and is self-directed
• Works effectively in a team environment
• Organizes, prioritizes, and coordinates multiple activities and tasks
• Works with initiative, energy, and effectiveness in a fast-paced environment
• Produces work in high quantity and quality
• Problem-solves with creativity and ingenuity
• Remains calm and effective in high pressure and emergency situations
• Use of multi-line telephones and other office machines
• Proficiency in the use of Microsoft Office applications: Word, Excel, and Outlook
• High school graduate or equivalent
• 1 year of customer service related experience working with the general public
• 1 year of clerical, reception, medical assisting, administrative, or secretarial experience; or a combination of equivalent education and work experience

Nice to have:

• Bilingual skills
• Knowledge of medical terminology
• Graduate of an accredited Office Skills Certification Program or related field
• Graduate of an accredited Medical Administrative Assistant Certification program or related field
• Experience working with insurance/billing in a healthcare setting/insurance organization
• Experience in a multiple provider medical practice
• Experience with healthcare information systems, such as electronic health record and practice management systems
• Experience working with low income, multi-ethnic populations

Benefits

• Health insurance (medical/dental/vision)
• Up to 120 hours of vacation time pro-rated by FTE every 12 months
• Paid sick leave
• 10 paid holidays
• 403(b) Safe Harbor retirement plan with employer match
• Disability and life insurance
• Additional benefits
• $0.75/hour for those who test proficiently in a second language

About the Company

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement, and career-advancement needs.