Medical Receptionist

About This Role

This Medical Receptionist / Business Services Representative role is a key part of the Primary Care team, ensuring smooth patient flow by handling all business functions from greeting patients and answering phones to scheduling appointments and managing clerical support. The position suits an organized individual with strong administrative skills in a medical office setting.

Responsibilities

• Greet and communicate with patients via phone or in person in a courteous and professional manner, identifying themselves and their department
• Answer telephones in a timely, courteous, and professional manner utilizing appropriate scripting
• Process calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner
• Schedule patient appointments based on department protocols to maximize provider productivity
• Perform patient registration
• Conduct insurance verification
• Handle copay and point of service collections
• Manage pre-certifications and prior authorizations
• Process referrals
• Prepare charts
• Manage incoming and outgoing faxes
• Provide clerical support to providers and staff

Requirements

• High school diploma or equivalent
• Excellent keyboard skills
• Proficiency in a Windows-based computer environment and Microsoft Office products
• Accuracy and dependability

Nice to have:

• Experience within a medical office or billing department
• Knowledge of patient billing and medical terminology

Benefits

• Great benefits effective day 1
• Mission-driven team environment
• Career growth and advancement potential
• Medical, Dental, Prescription Drug and Vision Coverage
• Retirement Savings Program with Employer Match
• Time Off (may include Paid Time Off, Vacation, Sick Time and Holidays)
• Tuition Reimbursement and Professional Development Opportunities
• Basic and Supplemental Life and AD Insurance
• Well-being Initiative
• Career Growth and Advancement Opportunities within Trinity Health

Important Details

• Shift: Day Shift. Hours may vary

About the Company

Trinity Health Of New England Medical Group is a group of primary care providers, specialists, and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, it offers primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.