Medical Office Representative

About This Role

The Medical Office Representative plays a crucial role in ensuring a smooth patient experience by managing incoming calls, welcoming patients, and handling their registration and billing information. This position is ideal for someone who values community and is committed to providing excellent service in a healthcare setting.

Responsibilities

• Answer incoming phone calls and respond to inquiries
• Welcome patients and update, verify, and enter patient demographics, insurance, and billing information
• Register patients for services and ensure accuracy
• Facilitate timely discharge and maximize reimbursement
• Maintain clear and thorough financial assessments, eligibility, and benefits memos
• Collaborate with clinical partners to enhance patient experiences
• Provide timely coverage of assigned work area for prompt patient service
• Perform specialty services and duties as requested
• Promote a safe work environment
• Communicate patients’ status to appropriate team members
• Educate patients regarding test locations, patient portal use, and follow-up actions
• Request co-pays and/or outstanding balances at check-in

Requirements

• High School Graduate or Equivalent [Required]
• Associate's Degree in Health Services Administration or related field [Preferred]
• 1+ years of customer service and medical office experience with knowledge of medical terminology, coding, charge entry, and payment collection [Preferred]
• Prior collections experience [Preferred]
• Certified Healthcare Access Associate (CHAA) [Preferred]

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Important Details

• Schedule: Full time
• Shift: Day
• Background Screening Requirement: Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Application Process

• Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse.

About the Company

AdventHealth is committed to uplifting others in body, mind, and spirit, providing a community where individuals can thrive professionally and grow spiritually. The organization values the unique experiences of its team members and believes in the importance of collaboration to enhance patient care.