About This Role
This Medical Office Receptionist position provides essential office support, including reception, scheduling, and patient assistance, at designated points of service. The role ensures a high level of patient service and satisfaction, reporting to the Site Supervisor.
Responsibilities
- Greet incoming patients and visitors at various points of service within the facility, providing congenial and hospitable customer service
- Refer patients and visitors to the appropriate department or resource
- Notify appropriate resources of patient and visitor arrival in a timely manner
- Assure patient demographics and eligibility are correct
- Receive and forward telephone calls, and take and relay messages per protocol
- Register new patients and schedule appointments for providers and services
- Reschedule appointments and follow up on cancelled and missed appointments
- Collect co-pays and balances, and make follow-up appointments as necessary
- Respond to patient and visitor questions in a timely and appropriate manner, utilizing knowledge of the organization's policies and procedures
- Communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution
- Perform various clerical duties as needed in assigned work areas
- Order supplies for work area, open mail, etc.
- Operate standard office machines including computer, calculator, photocopier, fax, and credit card terminal
- Assist with medical records and clinical personnel as needed
- Maintain work and waiting areas in a neat and professional manner
- Perform a variety of special projects as assigned
- Adhere to all NCH standards, policies, and procedures
Requirements
- Level of knowledge normally acquired through the completion of high school or equivalent work experience
- One year of customer service work experience or interaction with the public required
- Knowledge of medical terminology preferred
- Proficient computer skills
Benefits
- Premium pay for eligible employees
- Career pathways to promote professional growth and development
- Various medical, dental, and vision options
- Tuition reimbursement
- Free parking
- Wellness program savings plan
- Health savings account options
- Retirement options with company match
- Paid time off and holiday pay
- Community involvement opportunities
Important Details
- Schedule: Monday – Friday 8:30 AM - 5:00 PM
- Required travel: some travel to other locations and flexible hours to meet operational needs
About the Company
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Its more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Endeavor Health is united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. It is committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.
