Medical Office Receptionist-Intermediate (CBH BIGGS Alzheimer’s dept)

Under direct supervision, responsible for providing office support in a clinical office to ensure patient satisfaction.

• Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.

• Creates and verifies full patient registration upon patient arrival.

• Communicates with Benefit Coordinators if new insurance is obtained.

• Communicates with providers as needed regarding patient's arrival, needs or requests.

• Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers.

• Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.

• Schedules patient appointments and follows up on missed appointments by telephone or mail.

• Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.

• Performs all other duties as assigned.

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way.

• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.

• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.

• Proficient computer skills using Microsoft Office and database programs.

• Excellent communication skills, verbal and written.