Medical Office Receptionist

About This Role

This role manages the daily front office activities for a practice location, ensuring quality customer service for both in-person and remote patients and clinicians. The Practice Coordinator is a culture carrier, supporting engagement activities and maintaining a positive work environment.

Responsibilities

• Create a positive work environment and support in-office clinician and staff engagement activities
• Conduct schedule prep for all patients to ensure paperwork and documentation are complete, credit card on file is current, demographics are accurate, and patient chart is prepared
• Perform general office duties, cleanliness, and upkeep, such as sorting office mail, scanning documents, e-faxes, and managing shared office email
• Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction
• Provide exceptional customer service, responding quickly and appropriately to patient needs, and managing potentially difficult or sensitive situations by following Crisis and De-escalation Processes
• Manage front desk responsibilities including greeting and checking patients in/out
• Provide support to patients with requests via phone, email, and/or portal for payment/billing questions, scheduling needs, release requests, and miscellaneous inquiries
• Manage queues within the phone system, ensuring calls are answered timely
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed
• Handle urgent requests; triage patient issues and resolution, directing to correct departments or escalating for assistance
• Collect all in-person and telehealth co-payments and account balances at the time of service
• Complete insurance eligibility verification and reach out to patients to resolve any issues
• Provide general clinician support, assisting with administrative questions and/or duties such as sending letters and faxes
• Coordinate with clinicians pertaining to any additional patient questions
• Support clinician schedules by auditing for appointment accuracy
• Maintain a pleasant, secure, and motivational working environment in the Practice

Requirements

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience
• Ability to work independently and as a team member
• Strong communication skills, both written and verbal
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential Information (HIPAA)
• High School or equivalent required

Nice to have:

• Associates/bachelor’s degree