About This Role
Managing the day-to-day operations of a medical practice in Ontario is the core of this position, ensuring a smooth workflow and an exceptional patient experience. This role suits a dedicated and experienced Medical Office Manager who can oversee administrative staff and contribute to efficient clinic operations.
Responsibilities
- Oversee daily administrative tasks, supplies, contracts, file management, and office policies and procedures
- Coordinate facility inspections, preventative maintenance, repairs, and ensure clinic equipment and infrastructure remain safe and functional
- Review physician requisitions for accuracy and completeness, coordinating with providers to resolve discrepancies and maintain accurate patient records
- Oversee billing and payment collection processes, monitor key performance indicators, and implement cost-effective strategies while maintaining service quality
- Support recruitment, training, scheduling, supervision, and performance evaluations of clinic staff
- Foster a positive, collaborative work environment and address employee concerns in coordination with HR and Management
- Oversee MOA bookings, patient communications, and administrative workflows while providing hands-on MOA support as needed
- Oversee appointment coordination, patient inquiries, and issue resolution while maintaining high standards of patient care, safety, and customer service
- Provide administrative support for clinic systems and software, including Accuro, Velox, Ocean Forms, Microsoft Office, Planner, and ClickUp
- Identify and implement technology improvements to enhance operational efficiency
Requirements
- Minimum 2 years of progressive experience in a multidisciplinary clinical environment, ideally in diagnostic imaging, pain, and/or musculoskeletal
- Minimum 1 year experience in a coaching or leadership role
- Proficiency in MS Office and general computer use
- Ability to uphold and maintain a high level of confidentiality in handling sensitive and confidential information
Nice to have:
- Completion of post-secondary education in Business, Office Administration, Healthcare Leadership, or similar field
- PACS/EMR experience and knowledge of healthcare regulations and best practices
- Medical Office Manager experience
- 3 years of Medical Office Manager experience
Important Details
- Schedule: Monday - Friday, with potential evenings and weekends (Saturdays & Sundays) as required
- Contract: permanent
About the Company
This position reports to the Director of Operations.