Medical Office Associate Nephrology

About This Role

This medical office associate role in nephrology involves managing patient communications, scheduling appointments, and handling administrative tasks to ensure the smooth operation of the practice. The position suits an organized individual with strong communication skills who can efficiently support both patients and medical staff.

Responsibilities

• Answer and handle phone calls in a timely and efficient manner, utilizing appropriate telephone etiquette
• Appropriately schedule patient appointments using general scheduling guidelines, selecting appropriate visit type and length
• Schedule meetings for physicians as required
• Greet patients promptly upon arrival to the practice
• Accurately collect and document time-of-service payments
• Verify and collect demographics, emergency contact information, and insurance information
• Correctly register patients in the system, including registration paperwork
• Accurately enter information into the EMR
• Use EMR for prescriptions, phone notes, referrals, outreach, check-out, etc.
• Manage reporting, surgical scheduling, authorizations, and referrals as required
• Maintain adequate supply inventory as required
• Perform other duties as assigned
• Travel to other practices as required by practice leadership

Requirements

• Interpersonal, written, and verbal communication skills to serve a diverse customer base
• Knowledge of how to assist patients in a timely manner with concerns and/or complaints
• Proficiency in patient registration, appointments, scheduling, arrival appointments, EMR phone notes, indexing documents within EMR, and telephone etiquette
• Working knowledge of computers
• Ability to make appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and staff in balance with sound business practice
• Ability to operate standard office machines and equipment such as photocopiers, PC, fax, scanner, general office, and communications equipment
• Basic problem-solving and decision-making skills

Nice to have:

• Knowledge regarding medical terminology, insurance, and Electronic Medical Records (EMR)