Medical Office Assistant Administrative

About This Role

The Medical Office Assistant performs patient check-in and check-out procedures, processes financial information, and provides patient billing information. This role requires effective customer service and computer skills, supporting the smooth operation of a medical office.

Responsibilities

• Maintain compliance with organizational policies and procedures
• Maintain compliance with revenue cycle and financial audit guidelines
• Demonstrate effective computer skills, file, answer phones in a timely and professional manner providing complete and accurate information, and provide other administrative duties as required
• Accurately perform patient check-in and check-out procedures
• Process privileged patient health information (obtain current insurance verification and authorization, code visits using accurate ICD and CPT codes), balance daily receipts, and respond to billing questions
• Schedule patient appointments entering all required demographic and clinical information into the system and coordinating with other parties
• Order and maintain clinical supplies, office supplies, and equipment
• Maintain compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures
• Participate in unit performance improvement activities
• Demonstrate good customer service skills when interacting with patients, families, and visitors
• Exhibit effective communication skills and teamwork

Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement

Nice to have:

• Completion of an accredited medical administrative assisting program and previous experience in a medical office

Important Details

• Standard Hours Per Week: 40.00
• Work Schedule: Day Job

About the Company

UNC Health is a healthcare system with more than 56,000 teammates working to improve the health and well-being of communities across North Carolina. This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System.