About This Role
This administrative and clinical support role assists physicians in an ambulatory or office setting, handling patient processing and diagnostic procedures. The position involves both general clinical and clerical duties related to direct and indirect patient care, serving pediatric, adult, and geriatric patients.
Responsibilities
- Direct patients to patient care areas and obtain chief complaint and/or reason for visit, vital signs, height, and weight
- Maintain patient flow in clinical areas
- Perform diagnostic testing (EKG, PFT, minor lab) as ordered
- May perform venipuncture
- Maintain appropriate records including documentation, review of chart for current information, patient notes, dictation, etc.
- Assist physician with procedures, treatments, minor surgeries, and exams as needed
- Provide some basic procedures under the direction of the physician, mid-level provider, or R.N.
- Perform some basic triage functions with referral to appropriate medical professional
- Review daily schedule to prepare charts for daily appointments
- Follow up on missed appointments
- Perform functions of patient services coordinator such as obtaining and verifying patient demographic information, entering data into the computer, obtaining co-pays, and entering billing charges into the computer
- Maintain inventory and stock exam rooms
- Maintain patient care equipment in good working order to ensure quality control procedures and in accordance with regulatory guidelines
- Assist in ensuring compliance with state, federal, and other regulatory agencies
- Administer medications and document
- May be required to float based on staffing needs
- Provide service to all age groups
- Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patient served on assigned unit
- Demonstrate knowledge of the principles of growth and development over the life span by completing continuing education program
- Interpret information needed to identify each patient’s requirements relative to their age-specific need: Neonate, Pediatric, Adolescent, Adult, Geriatric
- Demonstrate behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy
- Adhere to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices
- Embrace Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers
