This full-time, night-shift position at Delnor Hospital in Geneva involves performing test procedures in a clinical laboratory and conveying results to physicians accurately and promptly for patient diagnosis and treatment. The role suits a Medical Laboratory Technician committed to world-class care and medical innovation.
Responsibilities
Perform all aspects of pre-analytic workflow to ensure orders are entered correctly and specimens are processed/transported appropriately
Verify orders where necessary
Verify non-patient information (e.g., collection time) according to established protocol
Handle unresolved orders and troubleshoot as needed, informing senior staff of resolutions and escalating promptly when unable to resolve
Verify with physicians and/or nurses prior to laboratory information system (LIS) order entry to resolve unclear, duplicate, or ambiguous orders
Verify specimens for add-on tests are available and acceptable, and generate add-on test orders
Recognize when fraud and abuse compliance issues require adjustments to the test order
Verify specimens are correctly and completely labeled upon receipt, evaluate specimens for appropriateness, and take necessary corrective action
Document unacceptable specimens and proper notifications as needed
Prioritize specimen processing based on established priorities
Aliquot specimens according to established protocols
Perform all aspects of analytical testing appropriate for the specific laboratory section, following established written protocols and standard operating procedures (SOP)
Perform preventive maintenance on instruments/equipment in a timely fashion according to defined schedule
Verify reagents and supplies meet defined acceptability criteria upon receipt and prior to use, taking action to ensure unacceptable items are removed from use
Ensure that sufficient reagents and supplies necessary for test performance are available, notifying senior staff when minimum inventory level is encountered
Perform and record all necessary quality control (QC) required for test system performance
Evaluate QC results and take necessary corrective actions according to established protocol
Perform any necessary pretest specimen preparation according to protocols (e.g., microbiology plating, cell cultures, filtering, extraction, separation, elution, absorption, etc.)
Transfer or ship specimens to approved testing locations according to SOPs
Perform waived, moderate, and high complexity testing
Prioritize testing based on assignment or established priorities, completing testing within defined turn-around-times (TAT)
Recognize the need for and follow any age-specific protocols
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Respond effectively to changes in the workflow by coordinating a simultaneous series of tests when needed or adjusting work to incorporate STAT tests or fluctuations in work volume
Monitor daily workflow and priorities to assure meeting service levels
Review results for completeness, correctness, and consistency within defined test system
Evaluate test results/reactions and provide accurate interpretations as appropriate, including correlation with and integration of other patient data as necessary
Perform visual interpretation/identifications as appropriate
Recognize unusual test results/interpretations and complete indicated reflex testing or other follow-up actions
Follow established notification protocols for critical values, phone/fax/e-mail results requests, and abnormalities
Troubleshoot and solve problems, recognizing test system performance problems and taking necessary corrective actions
Recognize when unresolved problems need to be escalated and take necessary follow-up action
Print pending logs and follow-up to ensure pending tests are completed or cancelled when appropriate
Store specimens and related materials (blood, slides, tissues, etc.) according to protocols for location and duration
Retrieve specimen and related materials when needed
Ensure quality of operations by following written SOPs and operating instruments/equipment according to protocol
Use computers according to established protocol and follow downtime procedures as required
Perform required quality system responsibilities
Meet proficiency and competency standards of the department
Participate in the training of new employees and students, under the direction of Medical Laboratory Scientist trainers
Perform operational review of new SOPs
Participate in new test development, validations, and implementation
Attend at least one personal development session per year
Perform other duties as assigned, or as needed, to ensure continued quality operations
Ensure safety of operations by following all required safety procedures and using personal protective equipment (PPE) appropriate for tasks performed
Maintain a clean and organized work area
Provide service excellence by answering the telephone using NM telephone etiquette
Maintain patient confidentiality including protected health information (PHI)
Assist patients, visitors, and other contacts whenever needed
Perform all aspects of the post-analytical workflow to ensure accurate results are reported within established time frames
Ensure specimens are retained appropriately, test results and/or current status are available upon inquiry, and billed charges are correct for testing performed
Verify results according to procedure
Perform computer functions necessary for releasing results
Generate written reports according to established protocol
Review electronic or printed reports when applicable, recognize problems, and escalate according to protocol
Correct erroneous reports and amend reports according to procedure
Respond to requests for information according to established protocol for confidentiality and release of information
Recognize when unresolved inquiries need to be escalated and take action
Store documents and records according to established protocol
Perform billing and/or enter credits for tests and services when applicable
Recognize billing problems and escalate accordingly
Requirements
Associate's Degree in Medical Technology, Medical Laboratory Technician, Clinical Laboratory Science, Chemistry, Biology, or Allied Health qualifying the applicant to take the national ASCP certifying exam
Must obtain Medical Laboratory Technician (MLT) (ASCP) or equivalent certification within 1 year of hire date
Nice to have:
1 year of laboratory experience
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental, and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Important Details
Schedule: 40 hours per week, 3rd shift (10pm - 6:30am), including every other weekend
About the Company
Northwestern Medicine is powered by a community of colleagues committed to delivering world-class care. They work alongside clinical talent leading medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. The organization supports career growth with comprehensive training, development opportunities, mentorship programs, educational support, and student loan repayment. They offer flexible work options, a Reimbursable Well-Being Fund, and a Total Rewards package. Northwestern Medicine also provides volunteer opportunities in local communities and drives inclusive change through workforce-led resource groups.
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of healthcare.
