Medical Courier Trainer

About This Role

This role involves supporting the development and performance of owner drivers by delivering hands-on training, conducting performance audits, and providing constructive feedback. The Medical Courier Trainer ensures that every delivery meets the company's standards for safety and service.

Responsibilities

• Induct new drivers on the Smartways Standard, safe driving practices, fatigue policy, and company procedures
• Train drivers on loading/unloading, freight handling, documentation, and Smartways devices
• Make sure new owner drivers are fully equipped, including parking protocols, customer engagement, and delivery areas, before they are on the road solo
• Run ride-alongs, on-road assessments, and audits (bi-yearly/annual for new drivers, yearly for existing drivers) covering driving behaviour, safety compliance, route planning, vehicle handling, and customer interactions
• Identify skill gaps and give drivers honest, practical feedback to build performance and confidence
• Maintain accurate training records and audit reports, tracking progress and following up on development areas
• Work with management to refine training materials and improve safety and operational outcomes
• Champion a culture of safety, professionalism, and accountability across the driver team
• Stay current on transport regulations and fatigue management laws
• Check in with hospital staff and clients during audits and training to make sure service is hitting the mark

Requirements

• Proven experience as a professional driver and/or in a driver training or supervisory role
• Solid understanding of transport legislation, safety procedures, and logistics best practice
• Strong interpersonal and communication skills, with the ability to instruct, engage, and influence
• Comfort giving frank, respectful feedback, both verbal and written
• Ability to run audits and write clear, objective performance reports
• High integrity, patience, and professionalism
• Confidence with telematics, in-cab systems, and basic office software (Word, Excel)

Nice to have:

• Training certification or adult education qualifications

About the Company

Smartways specialises in time-critical, complex logistics for the Australasian healthcare community, with a mission to lift patient outcomes and save lives across medical devices, life sciences, pharmaceuticals, and clinical trials. The company is the first healthcare logistics company in Australasia to be 100% carbon neutral.