About This Role
This role involves the courteous and efficient pick-up and delivery of packages on an assigned route, ensuring all shipments conform to Federal Express Canada's features of service. It also includes providing related customer service functions and representing the company professionally.
Responsibilities
- Provide efficient and safe delivery and pick-up of packages
- Represent the company in a professional manner and maintain a neat and clean appearance
- Accomplish accurate and timely selection and inspection of assigned packages
- Report stop counts and missorts
- Adhere to Courier Best Practices and operating procedures
- Load van and plan route for efficient delivery and pick-up of packages
- Ensure proper security of Federal Express and customer property, such as packages, equipment, and vehicles
- Seek additional business from current customers
- Inform the sales department of sales leads and market changes
- Ensure packages conform to Federal Express Canada features of service and proper labelling is provided
- Ensure all paperwork is neat and accurate
- Ensure customers have an adequate supply of Federal Express shipping materials
- Answer customer's questions on Federal Express Canada's features of service
- Keep customers informed about the company and its services, as well as Canada, US, and International requirements
- Demonstrate proficiency in features of service and equipment
- May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate
- Operate in a PC windows environment
- Successfully complete all recurrence training and maintain annual accreditations where applicable
- Work varying shifts based on business needs
Requirements
- High school diploma/educational equivalent
- Valid driver’s license and a good driving record (two or fewer violations and/or accidents in the 24 months prior to the date of application)
- Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
- Achieve minimum threshold on mandatory pre-placement driver assessment training
- Excellent customer service skills
- Ability to complete and achieve minimum thresholds on any mandatory testing and training
Nice to have:
- One (1) year customer-oriented business experience
- Some knowledge of Federal Express Canada operations and Canadian Customs regulations
Important Details
- Schedule: Monday to Friday, 9am to 5:30pm