Medical Courier Dispatcher

Requirements

• Strong working knowledge of Richmond, Virginia and the surrounding service area, with the ability to understand local geography and effectively recognize potential transportation delays
• Ability to identify and account for traffic congestion, construction, weather conditions, hospital access restrictions, road closures, and other circumstances that may impact courier service
• Demonstrated proficiency using Transportation Management Systems (TMS), dispatch software, web-based applications, email, and standard office computer systems
• Multiple years of relevant professional experience in an office-based dispatcher, logistics coordinator, transportation operations, courier operations, or comparable fast-paced operational environment
• Strong computer skills with the ability to efficiently navigate multiple systems and applications simultaneously while monitoring active transportation activity
• Demonstrated ability to actively problem-solve, prioritize competing service requests, make timely operational decisions, and appropriately escalate issues when necessary
• Strong written and verbal communication skills with the ability to communicate professionally with hospital personnel, healthcare customers, vendors, couriers/drivers, and company leadership
• Ability to manage multiple scheduled and on-demand transportation requests simultaneously while maintaining accuracy and attention to detail
• Ability to accurately verify pickups, deliveries, proof-of-delivery information, and courier status throughout the assigned shift
• Strong organizational and time-management skills with the ability to work effectively in a fast-paced, time-sensitive transportation environment
• Must be dependable and capable of maintaining professional communication and accurate operational documentation throughout the assigned shift
• Must be able to work on-site in the Richmond, Virginia office

Nice to have:

• Previous medical courier, healthcare logistics, courier dispatch, last-mile delivery, or time-sensitive transportation experience
• Previous experience dispatching or coordinating both scheduled and on-demand courier services
• Familiarity with Richmond-area hospitals, healthcare facilities, medical campuses, loading/receiving areas, and common hospital pickup and delivery procedures
• Experience working in a high-volume or 24/7 transportation, healthcare logistics, courier, or dispatch operation
• Previous experience utilizing Transportation Management Systems (TMS) to monitor, dispatch, track, and document transportation activity
• Experience handling proof-of-delivery documentation, customer service requirements, delivery exceptions, and service recovery situations
• Knowledge of professional communication standards when working with hospitals, healthcare facilities, medical personnel, vendors, and transportation providers

Benefits

• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)

About the Company

NOVO Health Services offers linen management solutions to the healthcare industry, focusing on safety and infection control. Its regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. The company strives to be an employer of choice, providing a safe, positive work environment with opportunities for growth and advancement.

Headquarters

Richmond, VA

Open jobs

109

Website

novohealthservices.com