About the role
Your Role at Fortrea:
As a Medical Contact Center Assistant I, you will be the voice of support for healthcare professionals and patients, addressing medical information queries, product quality complaints, and general inquiries. You will also be responsible for receiving, recording, and reporting Adverse Drug Reactions (ADRs) in compliance with regulatory timelines and internal SOPs.
What You Will Be Doing:
- Handle incoming communications via phone, email, fax, etc., providing accurate responses to inquiries.
- Record and report adverse events efficiently and in accordance with regulatory and internal standards.
- Support activities such as data tracking, quality control, training support, and data reconciliation.
- Collaborate across departments and maintain high standards of documentation and communication.
- Perform other assigned duties as needed.
What You Bring:
Minimum Qualifications:
- Fluency in Swedish (C1 or higher) is mandatory.
- A degree in Pharmacy, Life Sciences, MD, VET or related fields is preferred, but equivalent experience is considered.
Relevant experience includes working in:
- Pharmacovigilance or Drug Safety
- Clinical Data Entry/Management
- Medical Affairs or Regulatory Affairs
- Quality Assurance in the pharmaceutical/biotech/CRO industry
Safety experience includes:
- Processing AE/SAE reports
- Narrative generation
- Query management
- Using safety databases
- Regulatory submissions
Skills & Mindset We Value:
- Clear written and verbal communication
- Good grasp of regulatory guidelines (ICH GCP, Pharmacovigilance standards)
- High attention to detail and accuracy
- Proficiency with Microsoft Office
- Team player who can also work independently with moderate supervision
Work Environment:
Remote/ home-based – enjoy flexibility while making an impact.
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