About This Role
Working alongside physicians and healthcare staff, the Medical Assistant provides direct patient care and ensures a positive patient experience in a fast-paced primary care clinic. This role suits a professional dedicated to teamwork and making a change in people's lives.
Responsibilities
- Prepare patients for exams and treatments by taking and recording vital signs, symptoms, and other necessary measurements, and recording chief complaint; document pain scores as appropriate
- Report changes in patient condition to the clinician
- Assist providers with exams and minor in-office procedures, including taking blood pressure, documenting respiration and heart rate/pulse, taking temperature, performing phlebotomy, ear irrigation, and EKGs
- Act as chaperone as needed
- Use universal blood and body fluid precautions at all times and personal protective equipment as needed
- Prioritize patient flow through the clinical process
- Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling patients for clinic, hospital, and other ancillary medical treatments and tests
- Communicate test results to patients
- Act as a resource to clinicians to provide optimal patient care
- Administer medications in accordance with established policies and procedures or as directed
- Provide clerical support with patient/client notifications and documentation, including complete medical records (labs, authorizations, X-rays, hospital records, and any previous care pertaining to each patient visit)
- Provide complete and accurate information necessary for billing related to the patient encounter in a timely fashion
- Maintain a clean, functional environment, including cleaning and disinfection of equipment, exam rooms, and storage areas
- Disinfect equipment and instruments using appropriate solutions following sterilization procedures
- Follow manufacturer's recommendations and OSHA guidelines in handling hazardous substances
- Perform basic maintenance of equipment and coordinate needed maintenance for prompt repairs
- Order supplies as directed, stock patient care areas
- Order medications and complete tasks related to all medications (e.g., expired medications/equipment and recalls)
- Develop and maintain effective communication mechanisms with all external and internal customers
- Exemplify service orientation and the team concept in all contacts
- Complete all necessary onboarding/orientation activities, including simulation training, as needed or directed
- Work under the direct supervision of providers
- Interact with all levels of staff in a variety of departments, physicians, patients, families, and external contacts (e.g., employees of other health care institutions, community providers and agencies) concerning patient health care
