Medical Assistant - Medical Specialties Float Team

About This Role

This Medical Assistant position provides cross-coverage across five medical specialty clinics within Northwestern Medicine, including endocrinology, rheumatology, infusion, nephrology, and allergy. The role involves supporting physicians, nurses, and other licensed medical staff by ensuring efficient patient flow, assisting with patient care activities, and performing administrative functions.

Responsibilities

• Assure efficient patient flow through the site by escorting patients, identifying them, and preparing them for examination
• Obtain accurate vital signs per organization standards
• Document reason for visit and update/confirm allergies, smoking history, and pharmacy information
• Promptly inform the provider and registered nurse of any significant change in vital signs or acute symptoms
• Anticipate and set up equipment or supplies needed for visits
• Clean and prepare exam rooms for the next patient
• Respond to needs to expedite visits and maintain patient flow, prioritizing tasks accordingly
• Assist practitioners with medical and surgical procedures in accordance with established protocols, such as Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen collection, and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing as directed by the Provider
• Prepare and stock all exam rooms in the treatment area by following established protocols for disinfecting and sterilizing equipment and instruments
• Participate in environmental safety rounds
• Maintain vaccine and medication inventory
• Monitor and maintain equipment and instruments according to clinic guidelines
• Assist in ordering supplies and correctly dispose of all expired items
• Adhere to office opening and closing procedures
• Function as an integral part of the patient care team and promote patient satisfaction by interacting with patients in a professional, friendly manner
• Accept and perform delegated responsibilities in a positive manner
• Offer assistance to others
• Attend and participate in staff meetings
• Communicate appropriately and effectively with patients and the patient care team (in the office and on the phone)
• Perform delegated procedures common to the specialty area in a safe, effective, and efficient manner
• Perform all other duties as assigned by the Supervisor or Manager

Requirements

• High school diploma or GED
• Current certification in one of the below or written proof of meeting candidate eligibility requirements for writing one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, NRCMA)