This dual role combines the responsibilities of a Medical Assistant with those of a Medical Secretary, ensuring smooth operations in exam rooms and efficient patient care. The position involves direct patient support, administrative tasks, and maintaining clinical environments.
Responsibilities
Ensure equipment in exam rooms is working each morning, e.g., otoscopes, blood pressure cuffs
Maintain general appearance and cleanliness of examination rooms and keep them well stocked
Sterilize instruments and maintain diagnostic equipment in appropriate working order
Follow established OSHA guidelines for cleaning and disposing of hazardous materials
Provide direct patient care within MAPS' protocols for clinical assistants
Assist nurses and providers in doing procedures per protocols
Triage phone calls relating to patient care from patients, nursing home nurse practitioners, hospitals, other physician offices, labs, and pharmacies as requested by clinical coordinator
Administer injections per protocols
Perform EKG, PFT, suture removal, throat culture, urine culture, and cerumen removal and any other procedures as directed
Perform phlebotomy as necessary and act as back-up to phlebotomist when required
Ensure that all lab requisitions have diagnoses noted according to protocol
Prepare and replenish supplies
Maintain specific inventories and inform office practice coordinator when inventory needs to be ordered
Greet patients, determine their medical needs, and respond accordingly
Prepare new patient charts and record basic statistical data
Record patient complaints and vital signs in an accurate manner at all times
Prepare and drape patient as appropriate for examination and assist with examination as requested by the physician
Dispense or administer medications and injections as directed by the physician and under supervision of the physician
Accurately record all medication stock used and inform office practice coordinator when stocks need to be replenished
Assist in the collection of specimens
Instruct patient regarding preparation for various tests when necessary
Record and maintain laboratory, x-ray, and EKG data in patient records as necessary
Schedule patients for special procedures as directed or ordered by the physician
Notify clerical staff when referrals are necessary and inform patients when special preparations are needed
Triage phone calls for the physician
Phone in prescriptions under the direction of the physician
Inform patients via phone or in person of test results, physician messages, etc.
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Counsel patients on various health maintenance and health-related issues, as directed by the physician (i.e., cholesterol, diet changes, medication changes, inhalers, etc.)
Attend all staff meetings
Assist clerical support in the completion of encounter forms coding and research
Provide clerical support as staffing needs dictate
Maintain patient care logs to ensure that all laboratory tests (Pap smears, blood work, radiology, special procedures, etc.) scheduled have been completed
Research those results not returned and reschedule patients as clinically indicated
Review daily cancellations and no shows with physicians
Float to other practices as staffing needs dictate
Work under direction of the Group Practice Manager or designate
Maintain computerized or manual patient appointment schedule
Schedule meetings, communicate with other hospital/practice departments, nursing homes and various community services as necessary
Schedule patient tests and examinations at various sites
Inform patients of schedules and preparations necessary
Educate patients when testing requires special preparations
Maintain patient medical records in an accurate manner
Respond to requests for medical information when necessary
Answer all incoming calls for the professional staff, take messages, and route appropriately
Notify physicians or take steps to locate covering physicians for patient emergencies
Use sound judgment in triaging patients in other areas when necessary
Assist physicians and other professional staff in returning telephone calls, calling in prescriptions, and informing patients of results
Prepare correspondence for patients and physicians when required
Maintain office supplies and stock and communicate all stocking needs to office practice supervisor
Rotate through the check in and check out positions
Greet all patients and family members in a professional and courteous manner
Verify all demographic and insurance information and change as necessary
Collect co-payments when required and maintain an accurate cash log of all dollars collected
Schedule all specialty appointments as indicated at the direction of the physician
Process all necessary referrals and follow up on all insurance questions and inquiries as needed
Open, sort, and process all incoming and outgoing mail
Assist physicians with responding to information inquiries, patient requests, and medical record copies
Coordinate patient visits with other off-site practices to ensure that patients are seen in a timely manner
Communicate with primary care physician when necessary to schedule urgent care visits
Schedule hospital admissions and surgical procedures, depending on location and specialty
Communicate with Operating Room scheduling, Pre-admission Review, and Admitting all diagnosis and insurance information
Inform patients of arrangements
Review all encounter forms for accuracy of information
Provide CPT and ICD9 coding on all forms
Enter appropriate charges in the IDX system and verify data on a weekly and monthly basis
Assist patients with billing questions
Act as a liaison between the billing service and patients
Requirements
High school graduate
Minimum of one year's experience as a medical assistant in a medical practice environment desirable
Certification as a medical assistant desirable
Graduate of accredited secretarial training school preferred
Knowledge of medical terminology, word processing equipment, and personal computers
Two years of experience in a busy medical practice setting
Ability to perform multiple tasks simultaneously
Knowledge of pre-admission and pretesting requirements helpful
Working knowledge of insurance regulations and form completion
Ability to be trained in CPT and ICD9 coding
Knowledge of billing system helpful
Must be certified or willing to be certified in CPR
Excellent communication and interpersonal skills
Ability to work independently and follow directions
Effective telephone manner and ability to communicate with patients, physicians, and other professional staff
Word Processing Skills Required
Experience in Infectious Disease preferred
About the Company
Beth Israel Lahey Health is a growing team of over 35,000 nurses, doctors, technicians, therapists, researchers, teachers, and more, working together to make a difference in patients' lives.
Beth Israel Lahey Health (BILH) is a comprehensive, integrated health system serving communities across eastern Massachusetts and southern New Hampshire.
