Medical Assistant / Medical Front Office

About This Role

This role is for an energetic and enthusiastic Medical Assistant who thrives in a fast-paced, team-oriented environment, providing high-quality patient care and ensuring smooth clinic operations. The position also involves supporting front office reception duties, making it suitable for a customer-friendly and passionate individual dedicated to patient and employee well-being.

Responsibilities

• Assist provider with exams (including patient vitals), procedures, and other processes related to direct patient care under direct supervision of the Provider and within the scope of practice of a Medical Assistant
• Administer all forms of medications per policy and Provider direction and adhere to all safety protocols and procedures for medication administration
• Perform blood draws as per direction of the Provider
• Collect urine for various testing, including employer drug screens
• Perform splinting and casting
• Conduct various types of physicals, such as sports physicals
• Perform other related duties specific to urgent care, such as ear lavage, wound care, and oxygen administration
• Notify the provider on duty promptly of all unusual patient occurrences, including medication events, on an incident report
• Promptly notify the Clinic Manager of patient or employee safety concerns
• Follow guidelines and requirements of laboratory and clinical accreditation policies
• Be proficient in EMR/EHR
• Perform other related duties as assigned or described by Company policy
• Perform moderate-complexity clinical testing across authorized disciplines (e.g., Chemistry, Hematology, Urinalysis) in strict accordance with the laboratory's COLA-approved SOP manual
• Execute and document daily instrument calibrations, quality control (QC) tracking, and corrective actions for out-of-range values prior to reporting patient results
• Maintain orderly, verifiable, and audit-ready logs for all pre-analytical, analytical, and post-analytical activities to ensure seamless biennial COLA on-site surveys
• Participate in mandatory, documented competency assessments (semiannually in the first year of employment, and annually thereafter) covering all six CLIA-mandated elements
• Successfully test and document blind proficiency testing samples exactly like patient specimens, adhering to strict anti-commingling regulations
• Accession, process, centrifuge, and evaluate sample integrity, reporting data accurately into the Laboratory Information System (LIS)
• Promptly recognize critical, life-threatening results and follow immediate notification protocols to the attending Texas healthcare provider
• Keep patients and families informed of wait times
• Monitor the flow of patients