About This Role
Being an integral part of the patient care team, the Medical Assistant provides clinical and administrative support, focusing on pediatric patients in an urgent care setting. This role involves direct patient care under a physician's supervision, maintaining effective working relationships with patients, families, and staff.
Responsibilities
- Provide clinical and administrative support for providers, patients, and office operations
- Greet and register patients as they arrive
- Obtain medical history, patient vital signs, and intake
- Prepare patients for X-rays
- Perform and document routine labs, such as throat and urine cultures (venipuncture experience preferred)
- Irrigate and assist with wounds
- Assist in performing quality control testing in the lab
- Assist with patient care within the scope of practice
- Keep exam rooms and front reception stocked with adequate supplies
- Maintain order and cleanliness of the waiting room area
- Practice standard safety practices and precautions
- Help patients in distress by responding to emergencies and notifying the medical team (nurse, urgent care tech, and physician)
- Maintain operations by following policies and procedures; report needed changes to the management team
- Maintain patient confidence and protect operations by keeping patient care information confidential
- Enhance health care practice reputation by accepting ownership for accomplishing new and challenging requests; explore opportunities to add value to job accomplishments
- Assist patients with complaints and take an active role in service recovery when needed
- Perform other duties as needed including applying splints and assisting the nurse and/or provider in other medical procedures
- Provide exceptional customer services
Requirements
- High school diploma or GED
- Prior experience and/or education as a Medical Assistant
- Knowledge of EKG placement and processing in children
- Ability to obtain laboratory tests via nasal swab and venipuncture
- Demonstrate a professional and friendly demeanor
- Strong communications and organizational skills
- Prior pediatric experience
- Capable of multi-tasking in a fast-paced environment
- Comfortable with computers, Microsoft Office Suite
- Willing to learn medical software
Nice to have:
- Experience with medical records
About the Company
PM Pediatrics is committed to bringing passion and customer focus to its business, aligning departmental functions with its mission, vision, and goals.
