This role is for a Medical Assistant who will be a vital member of the patient care team, providing exceptional care and playing a crucial role in improving the health of America's workforce. The Medical Support Specialist performs routine medical and testing procedures under the direct supervision of a clinician and supports other facility areas like registration and referral management. It requires efficient and accurate one-on-one patient care in a fast-paced environment, ensuring quality clinical care and an excellent patient experience.
Responsibilities
Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing
Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed
Prepare and assist clinician with procedure set up and injury care
Apply bandages, dressings, and splints as ordered by the treating clinician
Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
Complete quality assurance activities on equipment and medical devices, as well as testing processes used in the center
Maintain supplies, clean rooms and equipment, and stock exam rooms
Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected
Assist with patient flow and volume in partnership with center leadership
Keep patients informed of expected wait times during all aspects of the center visit
Perform clerical tasks in both the front and back office associated with patient care and proper record keeping
Ensure accuracy in documentation
Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
Follow HIPAA guidelines and safety rules
Attend center staff meetings or huddles as required
Assist in maintaining a neat, clean, and orderly appearance throughout the facility
Complete any applicable training, including clinical competency training that occurs monthly
Requirements
Vocational/Technical/Business School Graduate
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Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)
At least six months or more of medical assistant experience
Knowledge of medical procedures and medical terminology
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills and the ability to deal with people in a manner which shows tact and professionalism
Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Able to communicate both verbally and in writing in a clear and professional manner
Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
Must participate in initial and ongoing training as required
Obtain all certifications required of Medical Support Specialists including Drug Screen Collection, Breath Alcohol Certification, Hair, and Oral Fluids Collection
Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications
Nice to have:
Working knowledge of occupational medicine requirements (state specific)
Important Details
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
About the Company
Concentra's mission is to improve the health of America's workforce, one patient at a time.
