About This Role
The Medical Assistant provides support to medical providers, radiologic technologists, and patients through various tasks, including patient care management, organization, and communication. This role involves completing all activities accurately and in a timely manner, contributing to the vision of redefining value and access to quality care.
Responsibilities
- Conduct patient registration, including securing required paperwork and insurance documentation, and verification of insurance and patient eligibility
- Process co-pays and schedule patient appointments for assigned center
- Coordinate provider referrals to assigned specialist
- Answer patient questions regarding their care and keep them informed of their status
- Inform technical staff of patient flow
- Prepare patients for examination, including conducting interviews to verify patient information, record medical history, confirm purpose of visit
- Perform preliminary physical tests (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed
- Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG) and provide patient information to provider
- Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have medical supplies needed
- Complete order sheets to maintain supply inventory levels; regularly check expiration dates on supplies
- Maintain medical records and scan charts to patient files
- Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
- Ensure reception is well maintained
- Conduct courtesy call-backs for patient follow-up
- Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building
- Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment
- Troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed
- Perform all other duties as assigned
Requirements
- High School Diploma or equivalent
- 1+ years of working experience as a Medical Assistant in a Hospital, Primary Care, Emergency Department, or Urgent Care setting OR one of the following MA certifications at the time of hire (or must obtain within 12 months of hire):
- CCMA- Certified Clinical Medical Assistant (verified through NHA, National Health career Association)
- CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistants, or CHP Certified Health Professionals)
- RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists, or AAH, American Allied Health, or ARMA American Registry of Medical Assistants)
