About This Role
The Medical Assistant assists physicians with patient care, performing both administrative and clinical duties in compliance with the Ohio Administrative Code. This role supports the practice by ensuring efficient patient flow and maintaining accurate patient information, with duties varying based on the office's size and specialty.
Responsibilities
- Facilitate efficient and effective patient flow, including preparing the patient for visits and providing specific services as determined by providers in accordance with licensure, policy, and scope of practice
- Successfully complete Care Connect EMR documentation skills
- Perform necessary administrative duties that assure all information is current and updated, including maintenance and monitoring of EMR in-basket
- Maintain and clean environment, work area, and equipment, and communicate any equipment malfunctions to appropriate department/unit personnel
- Communicate with patients and customers in a respectful and caring manner
- Communicate, collaborate, and anticipate the needs of the healthcare team to ensure continuity and quality of care and coordination of services
- Collect and monitor patient data; report patient data and patient need as directed
- Maintain documentation guidelines around patient chargeable items/services
- Ensure processes and services are continuously monitored for quality, cost effectiveness, and efficiency
- Engage in process and quality improvement activities
- Make and implement recommendations to improve operational efficiency and to implement new services for areas of responsibility
- Engage in continuous study of the entire professional field, including best practices, to maintain professional competence, knowledge, and skills
- Complete required continuous training and education, including department specific requirements
- Promote and advocate for patient quality, safety, and experience initiatives
- Act as a role model
- Serve as SME/resource to the department/unit/practice in areas such as quality, performance improvement, and EMR (i.e., EPIC Super User)
- Oversee efficient and effective patient flow, including preparing the patient for the visit/admission and providing specific services and education as determined by the providers in accordance with licensure and policy
- Lead and support development of standard work and develop necessary customizations
- Function as a clinical preceptor and train new staff
- Be compliant with scope of practice
- Focus on safety, quality, and efficiency in performing job duties as a High Reliability Organization (HRO)
Requirements
- High School Diploma or Equivalent
