This Medical Assistant role supports the care team by performing clinical and administrative tasks vital to patient care, ensuring patient safety and confidentiality. The position requires adherence to all relevant regulations and guidelines, maintaining a high level of professionalism and compassion in all interactions.
Responsibilities
Adhere to Medical Assistant scope of practice, follow all policies and procedures, and maintain training and competency based on area of specialty when providing patient care
Perform rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings (depression, suicide, falls, social drivers of health, etc.)
Assist provider with or perform procedures as ordered
Perform lab related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking
Complete Point of Care testing (POCT) per standing order/provider order
Complete Clinical Laboratory Improvement Amendments (CLIA) approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards
Administer medications and vaccines safely following the rights of medication administration
Perform other duties as assigned such as medication refills, insurance authorizations, safety/regulatory log completion, patient messaging, medication/supply ordering, appointment scheduling, and referrals
Be cross-trained to perform duties that are relevant to specialty or clinic practice within the scope of the Medical Assistant
Demonstrate effective and timely communication, teamwork, and appropriate escalation
Maintain a clean work environment ensuring instruments and equipment are cleaned appropriately
Ensure equipment and supplies are in working order, and areas are appropriately stocked
Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served
Demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures
Requirements
High School Diploma or GED required
Completion of an accredited Medical Assistant program or structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years (depending on division)
Current American Heart Association (AHA) BLS certification required (Greater Charlotte, Wake Forest)
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Tailored applications submitted
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required (IL/WI Divisions, Floyd & Navicent)
Successful completion of Atrium Health’s competency assessment (Greater Charlotte, Wake Forest)
American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), American Allied Health (AAH), National Healthcare Worker's Association (NHCWA), National Health Career Association (NHA), (MCMA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA) (Wake Forest)
Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within 1 year in select areas (Wake Forest)
No experience required
Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency
Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians
Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems
Demonstrates customer service skills that support a positive patient experience
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Important Details
Schedule: 40 hours per week, Monday-Friday, 8:00 AM - 5:00 PM
Physical Requirements And Working Conditions
Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday
Ability to lift 35 pounds without assistance
For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available
Unique patient lifting/movement situations will be assessed on a case-by-case basis
Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills
Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids
Will be required to wear protective clothing and equipment as needed
Operates all equipment necessary to perform the job
About the Company
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
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