Medical Assistant

About This Role

This medical assistant position involves assisting providers with office examinations and procedures, managing patient flow, and performing diagnostic testing. The role suits a highly organized individual who can manage multiple tasks, move swiftly, and work as part of a team.

Responsibilities

• Use current technology to pull patients expeditiously from waiting rooms to exam areas
• Proactively communicate delays to patients
• Regulate patient flow/check-in as per protocol
• Assist and cover the front desk and phones as needed
• Demonstrate professional behavior in all settings visible to patients and visitors
• Proactively identify patient/visitor needs and take steps to assist
• Gather screening and other data for the health care team
• Demonstrate individual and team accountability by meeting basic patient/family needs
• Accompany patients/families to exam rooms
• Prepare patient for examination
• Perform diagnostic testing (e.g., spirometry)
• Work with MD/provider to maintain efficient, effective clinic flow
• Check schedules and organize patient flow
• Assist in patient call-backs and call-in prescriptions under direction of the physicians
• Assist MD/provider with routine office procedures
• Pull patient charts for labs, x-ray reports, consultation letters and other clinical information
• Assess reason for visit along with documenting height, weight, temperature, and vital signs
• Maintain patient charts and other care documents
• Prepare diagnostic testing requisitions
• Send/receive and accurately route referral and precertification information
• Schedule appointments
• Distribute patient family education material as directed by clinical staff
• Facilitate identification of resources to meet patient healthcare needs
• Participate in staff meetings
• Develop and achieve personal and professional goals
• Contribute to the achievement of VIP goals
• Participate in quality improvement through data collection and documentation
• Communicate and collaborate effectively with all members of the health care team
• Coordinate patient care as directed by the MD/provider
• Use EHR effectively
• Positively influence environment through personal behavior
• Receive feedback in a respectful and positive manner
• Triage patient/family calls
• Respond to phone/email patient messages
• Respond to patient questions/concerns/problems
• Refer to immediate supervisor, clinic staff or provider as needed