About This Role
The Medical Assistant performs clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse. This role is suitable for individuals who can manage variable patient volumes and provide support to the clinical care team.
Responsibilities
- Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality, and safety standards.
- Assist providers with patient preparation for examinations, minor office procedures, and patient education.
- Participate in daily team huddles to review and prepare for scheduled patient visits.
- Conduct motivational interviews that include patient screening and coaching on disease management.
- Report actual and potential problems concerning patients, families, and associates using established reporting protocols.
- Ensure ongoing compliance with regulatory accreditation and quality/safety standards.
- Participate in population management activities and engage patients in self-management support.
- Perform selected patient and laboratory testing consistent with the scope of practice.
- Document clinically related activities accurately in the patient's electronic medical record (EMR).
- Provide escort for patients and assist with discharge activities.
- Fulfill infection prevention and environmental responsibilities as assigned.
- Provide telephone screening services to gather information from patients.
- Under onsite provider supervision, may insert intravenous catheters or urinary catheters for procedures.
- Utilize the EMR to propose patient medication refills for provider approval.
- Float to other sites/locations within the system as appropriate.
- Attend scheduled meetings and training classes as required.
Requirements
- High School Diploma or GED required.
- Completion of an accredited Medical Assistant program preferred.
- Less than 1 year (6 months) experience working in an ambulatory care medical office or equivalent required.
- For Cardiology offices only: 6 months experience working in an ambulatory care medical office or equivalent required or Bachelor's degree in exercise physiology/science or related major.
- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) within 1 year required.
- CPR certification for healthcare providers within 90 days required.
- Clinical competency as verified within a 90-day orientation period and annually thereafter.
- Excellent customer service and patient interaction skills.
Benefits
