Master Data Management - Business Analyst

Position Overview

• Business Analyst supporting a large pharmaceutical client.
• Act as a business partner between business users and the Master Data Management (MDM) team.
• Support customer master data for commercial and medical business processes.
• Investigate data issues and provide root cause analysis.
• Work closely with business users, data stewards, and the MDM team.
• Work Eastern Time business hours (approximately 8 AM-4 PM or 9 AM-5 PM ET).

Responsibilities

• Serve as the business partner for MDM-related activities.
• Support customer master data management solutions.
• Answer business users' questions related to master data.
• Investigate customer data issues and anomalies.
• Perform root cause analysis.
• Identify resolution plans for data issues.
• Escalate ongoing or recurring data quality problems.
• Research data within the MDM solution.
• Understand how customer data flows across systems.
• Understand commercial and medical business processes.
• Communicate findings and resolutions to business stakeholders.
• Work independently while following established processes.
• Collaborate with data stewards and MDM teams.
• Use SQL to query databases when needed.
• Work with Microsoft Office tools for analysis and reporting.
• Support data governance and stewardship activities.

Must Have Skills

• Pharma or biotech industry experience.
• Master Data Management (MDM) experience.
• Customer data management experience.
• MDM solution implementation experience.
• Strong business operations experience.
• Strong analytical skills.
• Excellent research skills.
• Strong problem-solving ability.
• Excellent communication skills.
• Process-driven mindset.
• Ability to work independently.
• Strong customer service skills.
• System-oriented data entry skills.
• Understanding of relational databases.
• Knowledge of Informatica.
• Knowledge of CRM technologies.
• Microsoft Excel proficiency.
• Microsoft Access proficiency.
• Microsoft Word proficiency.
• Understanding of commercial operations.
• Ability to understand customer data lifecycle.
• Ability to investigate and resolve data issues.
• Data governance or data stewardship experience is valuable.
• Hands-on data analysis experience preferred.

Nice to Have Skills

• SQL experience (desired but not mandatory).
• Reporting or analytics experience.
• Experience with customer data ecosystems.
• Knowledge of data quality management.

Education

• Associate's degree minimum.
• Bachelor's degree preferred.
• Bachelor's degree in progress is acceptable.
• Associate's degree with relevant experience is acceptable.
• Candidates without a degree are generally not preferred.

Experience

• Around 3-5 years of relevant experience preferred.
• 3-5 years of pharma experience is ideal.
• Experience in Business Analyst or Data Analyst roles.
• Experience in MDM, data governance, or data stewardship.
• Business operations experience preferred over project management.
• Hands-on experience is highly preferred.
• Not an entry-level role.

Interview Process

• 2 interview rounds.
• Round 1: Hiring Manager interview (experience, MDM, pharma knowledge, analytical & communication skills).
• Round 2: Team/Final interview (technical fit, business operations, stakeholder interaction, and cultural fit).

Additional Insights

• Strong preference for pharmaceutical industry candidates.
• Business operations experience is more important than project management.
• No budget management responsibilities.
• No contract management responsibilities.
• No financial tracking responsibilities.
• No project management responsibilities.
• Role is approximately:
• 50% analytics and research.
• 50% communication with business users.
• Functions like a highly skilled business-facing data support role.
• Requires understanding of how master data flows across multiple applications.
• Power BI and Tableau are not expected for this role.
• Project Managers are generally not preferred unless they have strong MDM and analytical experience.

Applicant Notices & Disclaimers

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.