About This Role
This role is for a massage therapist who is passionate about a holistic vision of skin and body care, connecting with customers on a personal level, and presenting in a professional manner. The ideal candidate understands client requests, assesses body requirements and limitations, and helps clients feel comfortable while encouraging return visits for additional treatments.
Responsibilities
- Greet and provide customer orientation and evaluation of the service requested
- Review customers' scheduled services and answer all questions about what they will be receiving during their visit
- Process all sales and scheduling transactions for customers
- Maintain complete knowledge of all services and products presently offered or used in the spa
- Assist in product dispersal, conservation, and upkeep of product dispensaries
- Actively promote the spa by engaging with guests, handing out spa menus and promotional materials, and/or performing services as part of community outreach promotions as scheduled
- Drive service and retail awareness through customer interactions and in support of identified promotions and events
- Maintain treatment areas daily to company standards, including all counters, mirrors, product containers, laundry, linens, and carts
- Contribute to the general spa maintenance and upkeep of the facility
- Demonstrate a friendly and welcoming personality with refinement and character
- Present yourself as clean and professional, wearing the designated staff uniform during all work shifts
- Perform various services in the areas of esthetics and massage for customers
- Deliver subject-specific training as scheduled in the areas of various services and techniques, sanitation, product knowledge, and spa protocol
- Manage customer records, documentation, and SOAP Notes in the Mango Mint platform
- Know all contraindications for services and products offered by the spa and refer conditions that are other than healthy to the appropriate professional
- Properly open and close the spa each day according to Standard Operating Procedures
- Accurately book, change, and cancel spa appointments
- Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation
- Maintain the spa register through proper open, pre-close, and close procedures, and communicate any discrepancies to management
- Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available
- Handle guests' questions and concerns professionally and courteously
- Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction