Marketing Ops - Operations AVP

Requirements

• Bachelor’s degree required; postgraduate qualification or MBA preferred
• Senior leadership experience: 16+ years of professional experience, including at least 10 years leading large-scale marketing operations, agency delivery, digital operations, or managed services and a minimum of 5 years in executive leadership roles
• Proven build-and-scale track record: Demonstrated experience setting up, transitioning, stabilizing, and scaling global or enterprise operations, including organizations of approximately 300–1,000+ team members
• Deep marketing operations credibility: Strong operational understanding across multiple marketing domains such as campaign and media operations, CRM and lifecycle marketing, creative and content supply chain, MarTech operations, customer journey orchestration, data, analytics, and measurement
• AI and automation leadership: Evidence of identifying, sponsoring, and scaling automation, analytics, GenAI, or agentic initiatives within live operations, with responsibility for adoption, controls, operating-model change, and measurable benefits—not only pilots or technology implementation
• Commercial and P&L ownership: Experience owning a multi-million-dollar portfolio or P&L and making decisions across growth, pricing, investment, margin, capacity, utilization, and risk
• Global delivery and transformation: Experience leading distributed onshore, nearshore, and offshore models and large transformation programs across multiple clients, geographies, or service towers
• Executive client leadership: Credibility with senior marketing, customer, digital, technology, operations, and procurement stakeholders and the ability to influence strategic decisions in complex client environments
• Thought leadership and market orientation: A clear point of view on the evolution of marketing operations, agency models, platforms, data, AI, and managed services, with the ability to convert that perspective into propositions and client conversations
• Leadership judgment: Strong analytical, commercial, organizational, negotiation, and influencing skills, with the ability to make timely decisions, manage ambiguity, and provide calm direction during high-stakes delivery situations

Nice to have:

• Marketing and technology platforms: Hands-on leadership exposure to major marketing ecosystems such as Adobe, Salesforce, Google, Meta, HubSpot, Marketo, Braze, leading media platforms, workflow tools, content platforms, and analytics environments
• Operating excellence and transformation methods: Experience applying Lean, Six Sigma, process intelligence, service management, Agile, product management, or equivalent methods to redesign and improve live operations
• Enterprise technology programs: Experience steering complex MarTech, data, cloud, workflow, or digital transformation programs and integrating those capabilities into managed operations
• Responsible AI and data governance: Understanding of data privacy, information security, intellectual property, model risk, human oversight, and governance requirements relevant to AI-enabled marketing operations
• Professional certifications: Relevant certifications in marketing platforms, analytics, AI, Agile, Lean Six Sigma, cloud, or program management are advantageous, but are not a substitute for demonstrated leadership and operational outcomes
• Global mobility and collaboration: Flexibility to travel as required and work effectively with clients and teams across geographies and time zones

Benefits

• Comprehensive rewards program to empower professionals to thrive mentally, physically, and financially
• Broad range of benefits

Important Details

• Locations: Hyderabad, Chennai

About the Company

Deloitte’s Customer team empowers organizations to build deeper, more valuable relationships with customers by combining business strategy, creativity, data, technology, GenAI, and scaled operations. The Digital Foundry Operate & Innovations (DFO&I) team helps organizations design, build, transition, and scale digital products, experiences, and operations that drive business growth and elevate customer engagement. Deloitte's purpose is to make an impact that matters for its people, clients, and communities.