Marketing Operations Manager

About This Role

This contract role is for a Marketing Operations and Traffic Manager to join a fast-paced omni-channel marketing team that drives work across two retail brands. You will own project workflow, optimize processes, and leverage AI to streamline coordination, reporting, and execution, allowing creative teams to focus on delivering great work.

Responsibilities

• Manage marketing projects from intake through creative development, review, and final delivery across email, web, social, paid, and in-store channels
• Build and maintain project plans, timelines, workflows, templates, and proofing routes in Workfront
• Lead status and traffic meetings, identify risks early, and keep priorities moving across multiple stakeholders
• Translate promotional and go-to-market calendars into actionable briefs, timelines, and deliverables
• Use AI tools (Workfront AI, Copilot, ChatGPT, Claude, etc.) to automate reporting, streamline intake, draft briefs, and summarize meetings
• Monitor team capacity across internal and freelance resources and help balance workload during peak periods
• Partner with merchandising, operations, creative, and marketing teams to drive approvals and ensure on-time delivery
• Continuously improve workflows, document best practices, and support adoption of AI-powered processes

Requirements

• 4+ years of marketing operations, project management, creative traffic, or workflow management experience within retail, e-commerce, or agency environments
• Advanced experience with Workfront or similar work management platforms, including workflow setup, proofing, templates, and reporting
• Proven experience using AI tools to improve workflow efficiency, reporting, documentation, and project coordination
• Strong track record managing high-volume, multi-channel marketing calendars with competing priorities
• Exceptional organization, attention to detail, and ability to proactively identify and resolve issues
• Strong written and verbal communication skills, including meeting facilitation and brief development
• Proficiency with Microsoft Office or Google Workspace
• Familiarity with Figma review workflows

Important Details

• Work format: hybrid
• Contract: contract

About the Company

This company drives work across two iconic retail brands.